Terms of service

Welcome to Urban Drift. These Terms of Service (“Terms”) govern your access to and use of the Urban Drift website, products, and services. By accessing our website or purchasing from Urban Drift, you agree to be bound by these Terms and all applicable laws of South Africa.

If you do not agree to these Terms, you may not use this website.

1. Business Information

Urban Drift is an online retail business operating in South Africa.

For any enquiries, customers may contact:

• Email: [your support email]

2. Eligibility to Use the Website

By using this website, you confirm that:

• You are at least 18 years old or have permission from a legal guardian,
• The information you provide is accurate and complete,
• You will not use the website for unlawful, fraudulent, or abusive purposes.

Urban Drift reserves the right to refuse service, suspend accounts, or cancel orders at its sole discretion where misuse, fraud, or suspicious activity is suspected.

3. Product Information and Availability

Urban Drift makes reasonable efforts to ensure that:

• Product descriptions,
• Images,
• Pricing,
• Specifications,
• Availability,

are accurate and up to date.

However:

• Colours and appearances may vary depending on screen settings and lighting,
• Minor product variations may occur,
• Packaging may change without notice,
• Certain products may appear larger or smaller in images.

All products are subject to availability.

Urban Drift reserves the right to:

• Limit quantities,
• Refuse orders,
• Discontinue products,
• Modify product specifications,
• Correct errors or omissions at any time without prior notice.

4. Pricing and Payment

All prices are listed in South African Rand (ZAR).

Urban Drift reserves the right to:

• Change pricing at any time,
• Correct pricing errors,
• Cancel orders resulting from incorrect pricing, technical issues, or typographical mistakes.

If an order is cancelled after payment due to an obvious pricing error, customers will receive a full refund.

Orders will only be processed once payment has been successfully received and verified.

Urban Drift may use third-party payment providers and is not responsible for failures, interruptions, or security breaches originating from those providers.

5. Order Acceptance and Cancellation

Submission of an order does not guarantee acceptance.

Urban Drift reserves the right to:

• Reject or cancel any order,
• Limit quantities purchased,
• Refuse service,
• Cancel suspicious or fraudulent transactions.

Reasons for cancellation may include:

• Product unavailability,
• Payment verification failure,
• Pricing or technical errors,
• Suspected fraud,
• Abuse of promotional offers.

If an order is cancelled after payment has been processed, the customer will receive a refund where applicable.

6. Shipping and Delivery

Shipping is handled by third-party courier providers including Aramex.

Estimated delivery times are estimates only and are not guaranteed.

Urban Drift shall not be liable for delays caused by:

• Courier issues,
• Weather conditions,
• Civil unrest,
• Strikes,
• Customs delays,
• Incorrect delivery information,
• Events beyond reasonable control.

Customers are responsible for providing accurate delivery information.

If parcels are returned due to failed delivery attempts or incorrect addresses, additional shipping charges may apply.

Risk in the goods passes to the customer upon delivery.

7. Returns, Refunds, and Exchanges

Returns and refunds are governed by Urban Drift’s Returns & Refund Policy and applicable South African law.

Urban Drift reserves the right to inspect returned items before approving refunds, replacements, or exchanges.

Refunds may be refused where:

• Products show signs of misuse,
• Items are damaged by the customer,
• Returned items are incomplete,
• Returns fall outside legally permitted conditions.

Nothing in this policy limits rights provided under the Consumer Protection Act.

8. Promotions, Discounts, and Competitions

Promotions, discount codes, giveaways, and competitions:

• Are subject to availability,
• May be withdrawn at any time,
• Cannot be exchanged for cash,
• May not be combined unless expressly stated.

Urban Drift reserves the right to:

• Cancel promotional offers,
• Disqualify customers abusing promotions,
• Reverse discounts obtained through misuse, technical manipulation, or fraud.

9. Intellectual Property

All website content including:

• Logos,
• Branding,
• Product names,
• Images,
• Videos,
• Graphics,
• Website layout,
• Marketing material,
• Written content,

belongs to Urban Drift or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

10. Website Use Restrictions

Users may not:

• Attempt to hack or interfere with the website,
• Upload malicious software,
• Use automated bots or scraping tools,
• Misrepresent identity,
• Engage in unlawful activity,
• Abuse staff or support channels,
• Use the website in a manner that could damage Urban Drift’s reputation or operations.

Urban Drift reserves the right to restrict or terminate access without notice where misuse is suspected.

11. Limitation of Liability

To the fullest extent permitted by South African law, Urban Drift, its owners, employees, affiliates, suppliers, and service providers shall not be liable for:

• Indirect damages,
• Consequential losses,
• Loss of profits,
• Loss of data,
• Business interruption,
• Delayed deliveries,
• Product misuse,
• Website downtime,
• Third-party service failures.

Customers use products at their own risk and are responsible for ensuring products are used safely and according to instructions.

Urban Drift’s maximum liability for any claim shall not exceed the amount paid by the customer for the relevant product.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

12. Indemnity

Customers agree to indemnify and hold harmless Urban Drift, its owners, employees, affiliates, and service providers from any claims, damages, losses, liabilities, or expenses arising from:

• Breach of these Terms,
• Misuse of the website,
• Violation of laws,
• Improper product use,
• Fraudulent activity.

13. Third-Party Services and Links

Urban Drift may make use of third-party services including:

• Payment gateways,
• Courier companies,
• Marketing tools,
• Social media platforms.

Urban Drift is not responsible for:

• Third-party website content,
• External links,
• Service interruptions,
• Security breaches originating from third parties.

Use of third-party services may be subject to separate terms and privacy policies.

14. Force Majeure

Urban Drift shall not be liable for delays or failure to perform obligations due to events beyond reasonable control, including:

• Natural disasters,
• Load shedding,
• Internet outages,
• Strikes,
• Civil unrest,
• Government actions,
• Pandemics,
• Supply chain disruptions.

15. Privacy and Data Protection

Urban Drift processes personal information in accordance with applicable South African privacy laws, including POPIA where applicable.

By using the website, customers consent to the collection and processing of information necessary to provide services and fulfil orders.

16. Changes to Terms

Urban Drift reserves the right to update or amend these Terms at any time without prior notice.

Changes become effective immediately upon publication on the website.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of South Africa.

Any disputes arising from these Terms or use of the website shall be subject to the exclusive jurisdiction of the South African courts.

18. Contact Information

Urban Drift
Email: [your support email]
Business Hours: Monday – Friday, 9am – 5pm

Important Consumer Notice

Nothing in these Terms is intended to limit or remove any rights that consumers may have under applicable South African consumer protection laws, including the Consumer Protection Act.